Choosing a disability or aged care support provider is a decision built on trust. At Janeiro Support Services Pty Ltd, we combine genuine care, professional standards and local Melbourne knowledge to deliver support you can rely on, every single day.
From in-home personal care to community access and respite support, here is what sets Janeiro Support Services apart from other providers.
No two people have the same needs, preferences or goals. We take the time to listen carefully to you and your family, then build a support plan around what matters most to you. Your routines, culture, and independence always come first, and plans are reviewed regularly as your circumstances change.
Our support workers are carefully selected for both their qualifications and their character. Every team member holds current clearances and relevant training, and is matched to you based on personality and shared interests, because a good relationship is the foundation of great support.
We understand the distinct needs of NDIS participants and older Australians alike. Whether you need personal care, domestic assistance, community access or respite for a family carer, our team brings practical experience across the full spectrum of disability and aged care support.
Your support should work around your life, not the other way around. We offer flexible scheduling including morning, evening and weekend visits, short-notice coverage where possible, and reliable continuity of care so you always know who is coming and when.
We know Melbourne VIC, from accessing local community centres and allied health services to navigating public transport for community outings. Being locally based means faster coordination, practical advice about services near you, and support workers who understand your neighbourhood.
Before any support begins, you receive a clear written quote with no hidden charges. We keep you and your family informed with regular updates, straightforward invoices, and a single point of contact who is always reachable by email at ceo@janeirosupportservices.online.
Every client is treated as the expert in their own life. We listen first, act second, and never make assumptions about what you need.
When we say we will be there, we are there. Consistent support workers and dependable arrival times give you and your family peace of mind.
Our goal is always to build your capability, not your dependence. We support you to do more for yourself, safely and confidently.
We work hand in hand with family members, carers and allied health professionals so everyone involved in your care is on the same page.
| What Matters to You | Janeiro Support Services | Typical Large Providers |
|---|---|---|
| Who provides your care | Consistent, matched support workers | Rotating staff each visit |
| Support plans | Built around your routines and goals | Standardised care templates |
| Pricing | Clear written quote upfront, no hidden fees | Complex fee structures |
| Communication | Direct contact with a single point of contact | Call centre queues and case managers |
| Local presence | Melbourne VIC based, community connected | Head office in another state |
Send us an email at ceo@janeirosupportservices.online or complete our quote form. We respond promptly to discuss your needs, goals and current situation.
We arrange a relaxed conversation with you and your family to understand exactly what support you need, with no obligation to proceed.
You receive a clear written support plan and transparent pricing, so you know precisely what is included before anything begins.
Your matched support worker starts at times that suit you, with ongoing check-ins to make sure everything continues to work well.
If you or a loved one in Melbourne VIC needs disability or aged care support you can genuinely count on, we would love to hear from you. Request a free, no-obligation quote today and let us show you what person-centred care really looks like.
Or email us directly at ceo@janeirosupportservices.online · ABN 61 7 02 50 7 300